You must first contact NS Power to try and solve the problem with them. If you are not satisfied with NS Power’s response to your complaint, you must first contact the utility’s Dispute Resolution Officer (DRO) before coming to the Board if your complaint deals with your meter, billing or disconnection.

NS Power can be contacted as follows:

Nova Scotia Power Inc. [Link]

NS Power’s Dispute Resolution Officer (DRO) [Link]

For all other matters, including service complaints, power poles, power outages, and service reliability, you may proceed directly to the Board if you are not satisfied with NS Power’s response.

If possible, keep a detailed account of the problem, including the dates of contact with the utility (e.g. timeline of events), the names of people you have spoken to, and keep copies of all correspondence and bills. Consider reasonable options for resolving your complaint with the utility.