You must first contact the utility to try and solve the problem with them, before coming to the Board. 

Keep a detailed account of the problem, including the dates of contact with the utility (e.g., timeline of events), the names of people you have spoken to, and keep copies of all correspondence and bills.  Consider reasonable options for resolving your complaint with the utility.

What type of complaint or DRO appeal does the Board handle:

Complaints or DRO Appeals We Handle:

  • Connection and disconnection matters
  • Billing issues
  • Metering and meter reading
  • Application of standard rates and charges

Complaints or DRO Appeals We Do Not Handle:

  • Social service matters including financial assistance
  • Landlord/tenant issues
  • Wording on bills, letters or flyers from utility
  • Submetering
  • General account information
Halifax Water

If you are not satisfied with their initial response to your complaint, you must first contact Halifax Water’s Dispute Resolution Officer (DRO) before coming to the Board.  All types of complaints for Halifax Water must be referred to the DRO through the following online form. 

For all other municipal water utilities

There is no DRO process for municipal utilities.  Complaints may be filed directly with Board.

Contact your local municipal utility as noted on your bill or on the Utility Map

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